Telehealth Services
Triage urgent conditions and access specialist advice from anywhere in Australia, any day of the week.
Trusted by leading Australian employers.
Get Advice From Doctors And Specialists
Keeping your people healthy in remote locations shouldn’t have to mean flying doctors in or flying workers out.
As your end-to-end healthcare partner, our doctors, specialists, and allied health practitioners are available for telehealth consultations seven days a week.
Managers of workers can self-service bookings and video calls through the RediMed Telehealth app for everything from medication prescriptions to mental health support.
If a serious injury or illness does occur, our specialists can remotely direct on-site medical staff, stabilising the affected worker until emergency services or a medevac arrives.
Telehealth delivers the health and safety outcomes your work site needs – without the cost of in-person treatment.
Coordinate Urgent Care Across Australia
When injuries and illnesses occur on site, a fast medical response matters – especially if workers are in remote or regional locations.
Our telehealth line means your people have access to our remote health unit, which includes doctors, emergency physicians, and specialists in fields like reconstruction and orthopaedics.
On-site medical staff can receive real-time advice to triage acute conditions like broken bones, non-emergency soft tissue injuries, and serious viral infections.
Please note that in the event of an emergency, triple zero (000) should always be your first call.
Poison Permits
Enable remote worksites to legally store and distribute medication without on-site doctors.
Instantly Receive Referrals And Certificates
Access to medical certificates and referrals shouldn’t be impeded by location.
With our telehealth service, you can talk to a doctor any day of the week without ever leaving their work site.
Our telehealth doctors and occupational physicians can also prescribe medication electronically – prescriptions that we can fulfil at a site level under an appropriate poisons permit.
Access Remote Psychological Support
Isolated work sites can often trigger or exacerbate mental health conditions.
Feelings of isolation, depression and anxiety are common – which can lead to behaviours like self-harm and AOD usage.
Our telehealth service includes access to our registered psychologists, who can conduct support sessions when your people are at their most vulnerable.
20+ Healthcare Practitioners
Our remote health unit comprises our experienced doctors and specialists who are available seven days a week.
Telehealth FAQs
If telehealth services are included in your engagement with us, here’s how your workers can access them.
On your mobile device:
- Open Google Play or App Store and search for ‘Redimed’.
- Download the RediMed Telehealth app.
- Open the RediMed Telehealth app and enter your username and one-time password. Your username is your work email; your one-time password will have been sent to you via SMS and email.
- Follow the prompts and create a new password to finish logging in.
- In the RediMed Telehealth dashboard, click ‘Requests’ in the navigation bar at the bottom of the screen.
- Click the new request icon (the box with a plus sign) in the top right of the ‘Requests’ pane.
- Follow the prompts and enter your details, including the details of your health condition.
- Sign the consent form.
Typically, telehealth calls are billed based on usage. Each 15-minute block incurs an additional charge, which varies in cost depending on whether the call is with a GP or a specialist like an occupational physician.
No. All telehealth calls are made via the RediMed Telehealth app, which is secured with enterprise-grade end-to-end encryption. For patient privacy reasons, we can’t record calls.
