Telehealth Services
Triage urgent conditions and access specialist advice from anywhere in Australia 24/7, seven days a week.
Trusted by leading Australian employers.
Get Advice From Our Doctors & Specialists 24/7
With the initial rise of Telehealth post COVID-19, RediMed have become the only end-to-end healthcare provider that is able to offer 24/7 support with occupational health specialised doctors, surgeons and allied health professionals.
We have built an entirley customised technology platform that delivers fast, streamlined care for a diverse range of workplace injuries/health issues.
The indivdual workers or Managers of workers can self-service bookings and video calls through the RediMed Telehealth app for everything from medication prescriptions to mental health support.
If a serious injury or illness does occur, our surgical specialists can remotely triage and direct on-site medical staff, and also discuss the varying options, procedures and costs if the recommendation is to bring the worker into one of our theatres or a hospital. This triage process may eliminate the need for a visit to an ED.
Our Telehealth service delivers the health and safety outcomes your work site needs – without the cost of in-person treatment. To sign up for our telehealth service, simply get in touch with our customer team by submitting an enquiry form via the button below.
Surgical Specialist Triage Via Telehealth
When injuries and illnesses occur on site, a fast medical response matters – especially if workers are in remote or regional locations.
Our telehealth line means your people have access to our remote health unit, which includes doctors, emergency physicians, and specialists in fields like plastics, reconstruction and orthopaedics.
On-site medical staff can receive real-time advice to triage acute conditions like broken bones, non-emergency soft tissue injuries, and serious viral infections.
Our surgical triage service is truly unique and saves the patient time off work, away from their family and provides the reassurance around the end-to-end service we can provide. Your workers can be booked in for a procedure before they fly, having completed their initial consultation discussions via telehealth. Our Telehealth service delivers the health and safety outcomes your work site needs – without the cost of in-person treatment.
If you already know that surgery will be required for a non-lifethreatening injury, you can call our direct surgical line to coordinate the surgical consult – 1300 242 637.
Please note that in the event of an emergency, triple zero (000) should always be your first call.
After Hours Support
We provide a rapid response after hours between 5pm – 6am Monday to Friday, on weekends and public holidays. Our app notifies our doctors immediately and loudly to ensure we provide the fastest possible after hours consultation.
Our Telehealth App Features
- Free to download on Apple and Google Play stores.You have the ability to track consultations throughout every stage to completion.
- You can refer WITH or WITHOUT the patient.
- Patients do not require any application or user access.
- Multi-tiered access levels available.
- Instant and automated distribution of medical certificates, referrals and or investigations to patient and any authorised users.
- Access the above documents directly through the app at any time.
Access Remote Psychological & EAP Support
Isolated work sites can often trigger or exacerbate mental health conditions.
Feelings of isolation, depression and anxiety are common – which can lead to behaviours like self-harm and AOD usage.
Our telehealth service includes access to our registered psychologists, who can conduct support sessions when your people are at their most vulnerable.
Why Choose RediMed?
Our remote health unit comprises our experienced doctors and specialists who are available 24 hours a day, seven days a week. We are available to provide you with a full level of support that is truly holistic and multidisciplinary that is matched with our dedicated customer relationship management service. With our telehealth service, you may bypass the emergency department entirely if we triage and confirm we can provide the required treatment.
Telehealth FAQs
Once you have requested to be setup for Telehealth, our team will onboard you to our service and you will receive access to our state-of-the-art referral app.
Once onboarded, on your mobile device:
- Open Google Play or App Store and search for ‘Redimed’.
- Download the RediMed Telehealth app.
- Open the RediMed Telehealth app and enter your username and one-time password. Your username is your work email; your one-time password will have been sent to you via SMS and email.
- Follow the prompts and create a new password to finish logging in.
- In the RediMed Telehealth dashboard, click ‘Requests’ in the navigation bar at the bottom of the screen.
- Click the new request icon (the box with a plus sign) in the top right of the ‘Requests’ pane.
- Follow the prompts and enter your details, including the details of your health condition.
- Sign the consent form.
It does not cost anything to use our service. Charges are billed per usage only which varies depending on whether the call is with a GP or a specialist like an occupational physician.
No. All telehealth calls are made via the RediMed Telehealth app, which is secured with enterprise-grade end-to-end encryption. For patient privacy reasons, we can’t record calls.
The Health Benefits of Good Work
RediMed is proud to be a signatory to the Health Benefits of Good Work Consensus Statement. The purpose of the Health Benefits of Good Work Consensus Statement is to bring together a wide range of stakeholders, who each affirm the importance of work as a determinant of health. As a signatory, we are committed to promoting an understanding of good work and its associated health benefits, we offer support and encouragement to those attempting to access the Health Benefits of Good Work™, we encourage all participants to support workplace health and we advocate for continuous improvement in public policy around work and health.
